Service Desk

{"xsrfToken":"4e8dfe7b-3a27-4c88-96f6-fa57fb3fc45a_df88fcd28360c9841e93f6dd60ac44769bee6783_lout","branding":{"id":"2","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/29ead6ab-b19f-4453-9a98-ebde6822f61f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTg3MmZiNS05ZjkzLTQ1ZDktODAzOS1kMzY3NTY3NTNmMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5ZWFkNmFiLWIxOWYtNDQ1My05YTk4LWViZGU2ODIyZjYxZiI6WyJyZWFkIl19LCJleHAiOjE2MDMyODg5NDQsIm5iZiI6MTYwMzI4ODI4NH0.qDvUR23UNnRSPRA8rScR0oaTlZequOf7e7ePIZ4LO9A&client=5a872fb5-9f93-45d9-8039-d36756753f02&mode=fit","logoId":"29ead6ab-b19f-4453-9a98-ebde6822f61f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Tenant Knowledge Help Center","sharedPortalName":"TenantKnowledge Help Center","userInitialAnnouncementHeader":"Scheduled Maintenance window","userInitialAnnouncementMessageWiki":"New Updates are automatically applied: Sundays after 3 AM - 5 AM (EDT). We do not expect any impact to customer traffic during this maintenance, but there will be a risk of increased latency while upgrades are performed. Do not hesitate to contact support if you have additional questions or concerns.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Tenant Knowledge Help Center","sharedPortalName":"TenantKnowledge Help Center","announcementHeader":"Scheduled Maintenance window","announcementMessage":"New Updates are automatically applied: Sundays after 3 AM - 5 AM (EDT). We do not expect any impact to customer traffic during this maintenance, but there will be a risk of increased latency while upgrades are performed. Do not hesitate to contact support if you have additional questions or concerns.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#14c798","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fbae0421-f0aa-4c44-a8d6-e927b6e5e177/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTg3MmZiNS05ZjkzLTQ1ZDktODAzOS1kMzY3NTY3NTNmMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiYWUwNDIxLWYwYWEtNGM0NC1hOGQ2LWU5MjdiNmU1ZTE3NyI6WyJyZWFkIl19LCJleHAiOjE2MDMyODg5NDQsIm5iZiI6MTYwMzI4ODI4NH0.lq1IEFmR4g2HQ-K24XgPvYanZ62ugjB2G9gACSf978Y&client=5a872fb5-9f93-45d9-8039-d36756753f02&height=300&mode=fit","bannerMediaApiFileId":"fbae0421-f0aa-4c44-a8d6-e927b6e5e177","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"sup","projectId":10006,"serviceDeskId":2,"name":"Support","description":"Welcome! You can raise a Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help setup, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[4],"key":""},{"id":"12","name":"Product questions","descriptionHtml":"","callToAction":"Product questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[4],"key":""},{"id":"16","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[4],"key":""},{"id":"11","name":"billing questions","descriptionHtml":"","callToAction":"billing questions","introHtml":"Choose this if you have questions about billing.","icon":10483,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[4],"key":""},{"id":"13","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[4],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"15","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[4],"key":""},{"id":"17","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://tenantknowledge.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10,12,16,15,11,17,13]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"TenantKnowledge Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}